In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, please find the following information on how to access your records and how to contact appropriate agencies:

Requesting Your Health Care Records

You have a right to your individual records.  Clients and former clients may request copies of their health care records by mail.

What is Included in My Health Care Record?

• Any Forms Filled Out- Consent Forms and Others
• Invoices
• Interactions- Messages, Emails, and Voicemails
• Session Notes

Mail to:

Jayna Haney
2600 South Loop W Freeway, Suite 170
Houston, Texas 77054

To request records, submit a written request that includes:

• Your full name and date of birth
• Contact information (phone number, email address, and mailing address) We have to be able to contact you after your request.
• Specific records or part of health care record requested
• Please include dates of sessions.
• Preferred delivery method (secure email, mail or in person pickup)
• Signature and date

Please keep in mind the following:

Requests made on behalf of another person require documentation of legal authority (e.g., guardianship or medical power of attorney).

Identity verification may be required.

Sessions involving more than one person require the written request and consent of all parties.

Sessions involving minors may be subject to additional processes/requirements depending upon current court orders or legal situations.

 There is a fee for obtaining records depending upon the volume and amount. These fees are listed in your Fee Agreement, as well.

Contact the Texas Behavioral Health Executive Council (BHEC)

For questions about licensure, regulations, or professional standards:

Phone: 1-888-821-3205

Website: https://bhec.texas.gov/contact-us/

Mail:

Texas Behavioral Health Executive Council
333 Guadalupe St., Tower 3, Room 900,
Austin, TX 78701

File a Consumer Complaint with the Texas Attorney General

Consumers may file a consumer complaint with the Texas Office of the Attorney General – Consumer Protection Division:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Please email us at admin@thebridgeacross.com with any questions.